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Holiday Info

Customer Service Schedule Changes

  • Our offices will be closed on Thursday, November 25th and Friday, November 26th.
  • Our offices will be closed on Friday, December 24th and Friday, December 31st.
  • Normal business hours are Monday-Friday 8:00am-4:30pm. Our office will reopen on Monday, December 27th.

Manufacturing Schedule Changes

  • All Orders with “Made to Order” items processed on or after Friday, December 20th will be added to the manufacturing schedule starting on Monday, January 3rd.
  • All Orders scheduled to be completed between December 20th and December 31st will be delayed due to the Manufacturing Holiday Schedule.

Shipping & Delivery Schedule Changes

  • All Orders processed after 2:00pm EST on Wednesday, November 24th will be shipped on or after Friday, November 26th.
  • Orders processed after 10:00am EST on Friday, December 24th will be shipped on or after Monday, December 27th.
  • Orders processed after 10:00am EST on Friday, December 31st will be shipped on or after Monday, January 3rd.

WEDNESDAY, NOVEMBER 24:

  • Orders processed and confirmed before 2:00pm EST will be shipped out on this day for any shipping carrier.
  • All FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

THURSDAY, NOVEMBER 25 (Thanksgiving):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

FRIDAY, DECEMBER 24 (Christmas Eve):

  • Orders processed and confirmed before 10:00am EST will be shipped out on this day for any shipping carrier.
  • All FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

SATURDAY, DECEMBER 25 (Christmas Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

SUNDAY, DECEMBER 26:

  • NO shipments or deliveries will be made on this day for any shipping carrier.

SATURDAY, JANUARY 1 (NEW YEAR DAY):

  • NO orders will be shipped out on this day for any shipping carrier.
  • NO shipments or deliveries will be made on this day for any shipping carrier.

Holiday Carrier Shipping Schedule (11/02/2021-01/03/2022)

  • For delivery by December 24, please order IN-STOCK items by the following dates before 2:00pm EST.
  • On Time delivery is guaranteed for orders processed with Next Day Overnight or Two-Day (2-Day) shipping services! Standard Free Shipping shows estimated lead time only!
State Standard FREE FedEx Home Delivery* Two Day FedEx Delivery** Next Day / Overnight Delivery**
NC, SC, VA, MD December 21 December 22 December 23
SC, FL, GA, AL, MS, LA, AR, TN, KY, WV, PA, NJ, MA, VT, OH, IN, MI, IL, MO, NH, CT, RI, DC, WT, ME, DE, MD December 19 December 22 December 23
TX, OK, CO, NE, SD, ND, MN, WI, NY, ME, KS, IA, WY, NM December 17 December 22 December 23
MT, ND, WY, UT, AZ, ID, NM, CA, NV, TX December 15 December 22 December 23

*Due to Supply-Chain overload during the holidays, we recommend earlier order processing than normal.


Normal Shipping Info


At Castaway Living, we do our best to get every order packed and out the door within 1-2 days. Many in-stock items are guaranteed to ship out the same day, as long as the order is processed before 3:00 pm EST Monday-Friday. Please note that our shipping department is closed on Weekends and all orders placed after 3:00 pm on Friday will be shipped out the next business day! Prices for shipping are for the continental US. For orders to HI, AK and other US Territories, please contact us.

For a better sense of how long your order should take to reach its destination once it's shipped, check the maps below. We do also offer expedited shipping; call us at (252) 295-0407 for quotes.

We use FedEx Ground and FedEx SmartPost for our shipping.

For large orders, shipments may go freight. This is to ensure your packages ship together and arrive together. For special requests please call (252) 295-0407.


FedEx Ground Map Below

Ground Shipping Map

FedEx SmartPost Map Below

SmartPost Shipping Map

Invoicing

To make gift-giving easier, the invoices we send with our orders do not include pricing and payment information. Of course, if you're sending a Castaway Living item as a present to someone, it still never hurts to let them know to be expecting a package!

Tracking your order

Once your order has shipped, you can always check here to track it. If you provided us with an e-mail address in your order, then we can also send you tracking information directly. Please note, though, that some e-mail providers may automatically block incoming mail from our domain name, so you may need to “instruct” your e-mail program to allow mail from castawayliving.com in order to receive order and shipping confirmation from us.

Damages

Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact Castaway Living immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Lost Shipments

In the event of a full or partial lost shipment, please contact us within 2 business days from time of the shipment marked as delivered. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Address Change Policy

Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.

Cancellation Policy

At Castaway Living, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.

Delayed or Refused Delivery

FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to Castaway Living. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.

All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Castaway Living, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.



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